Mirae Aged Care Cabramatta Pty Ltd is committed to maintaining a culture of integrity, transparency, accountability, and safe care practices.
We encourage clients, families, staff, contractors, volunteers, and community members to report concerns regarding misconduct, unsafe practices, unethical behaviour, or breaches of legislation and organisational policies.
Mirae Aged Care supports individuals who speak up in good faith and is committed to ensuring reports are managed respectfully, confidentially, and fairly.
Mirae Aged Care is committed to:
Concerns that may be reported include:
Reports may be made anonymously if preferred.
Individuals who report concerns in good faith will be protected from:
Mirae Aged Care will take reasonable steps to maintain confidentiality and support the wellbeing of individuals who raise concerns.
Concerns may be reported through:
1300 220 927
0402 118 300
4/82–84 John Street
Cabramatta NSW 2166
Please find the Mirae Aged Care Whistleblower Protection Policy here.
Whistleblower Protection Policy and Procedure
Submit a confidential complaints through here .
Anonymous reports are accepted.
All reports are reviewed appropriately and may be investigated depending on the nature and seriousness of the concern.
Mirae Aged Care will:
Serious matters may be escalated to relevant regulatory authorities where required by law.
All whistleblower reports are handled in accordance with:
Information will only be shared with authorised persons involved in managing or investigating the concern.
Mirae Aged Care believes that open reporting and accountability support safer services, stronger governance, and better outcomes for clients, participants, families, and the community.