Mirae Aged Care App Privacy Policy

Mirae Aged Care App Privacy Policy

Your Privacy Matters

Mirae Aged Care Cabramatta Pty Ltd is committed to protecting the privacy, confidentiality, and security of personal information collected through the Mirae Aged Care App, our website, and related services.

This Privacy Policy explains how we collect, use, store, and protect your information in accordance with:

  • Privacy Act 1988 (Cth)
  • Australian Privacy Principles (APPs)
  • Aged Care Act 2024
  • Aged Care Quality Standards
  • NDIS Practice Standards

By using the Mirae Aged Care App, you consent to the collection and use of your information as described in this policy.


Information We Collect

Mirae Aged Care may collect personal and health-related information necessary to provide safe and effective services, including:

Client Information

  • Full name
  • Address
  • Date of birth
  • Phone number and email address
  • Emergency contact details
  • Health and medical information
  • Care plans and service information
  • Appointment and support records
  • Communication preferences
  • Signatures and consent records

Staff and Contractor Information

  • Employment details
  • Qualifications and training records
  • Contact information
  • Rosters and service delivery records

How We Use Information

Information collected through the Mirae Aged Care App may be used to:

  • coordinate and deliver care services
  • manage appointments and schedules
  • communicate with clients, families, and representatives
  • maintain accurate care and service records
  • support safety, quality, and compliance obligations
  • improve our services and user experience
  • meet legal and regulatory requirements

We only collect information that is reasonably necessary for service delivery and operational purposes.


Information Sharing and Disclosure

Mirae Aged Care will only share personal information:

  • with your consent
  • where required by law
  • during emergencies or serious safety concerns
  • where necessary to coordinate funded care and services

Information may be shared with:

  • healthcare professionals
  • approved aged care providers
  • allied health providers
  • support workers and contractors
  • government or regulatory bodies where legally required

We take reasonable steps to ensure information shared is accurate, relevant, and limited to what is necessary.


Information Security

Mirae Aged Care uses secure systems and safeguards to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration.

Security measures may include:

  • password-protected systems
  • restricted staff access
  • secure cloud storage
  • encrypted communication
  • audit logs and access monitoring
  • antivirus and cybersecurity protections

Access to information is limited to authorised personnel only.


Your Rights

You have the right to:

  • request access to your personal information
  • request corrections to inaccurate information
  • withdraw consent for information sharing where appropriate
  • make privacy-related complaints or concerns
  • request information in an accessible format

Requests may be made by contacting Mirae Aged Care directly.


Data Breaches

Any suspected privacy or data breach is managed in accordance with Mirae Aged Care’s Privacy and Incident Management procedures.

Where required, affected individuals and relevant authorities may be notified.


External Links

The Mirae Aged Care App or website may contain links to external websites or third-party services. Mirae Aged Care is not responsible for the privacy practices or content of external websites.


Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in legislation, technology, or service delivery practices.

The latest version will always be available through the Mirae Aged Care website or app.


Please find the Mirae Aged Care App Privacy Policy attached.

Mirae App Privacy Policy

Contact Us

Mirae Aged Care Cabramatta Pty Ltd

📞 1300 220 927
📧 info@miraeagedcare.com.au
🌐 www.miraeagedcare.com.au

Address:
4/82–84 John Street
Cabramatta NSW 2166


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