Low Income Household Rebate ( NSW)
The Low Income Household Rebate helps eligible New South Wales households cover the costs of their energy bills. It is paid once in a financial year. The application process you need to follow depends on how you receive your bill.
Who’s eligible?
You can apply for the NSW Low Income Household Rebate if:
- you’re a New South Wales resident
- you’re a customer of an energy retailer, either directly or on-supplied*
- you hold 1 of the following:
- pensioner concession card issued by the Department of Veterans’ Affairs (DVA) or Department of Human Services (DHS)
- health care card issued by the DHS, or
- DVA gold card marked with either ‘War Widow’ or ‘War Widower Pension’, or ‘Totally and Permanently Incapacitated’ (TPI) or ‘Disability Pension’ (EDA).
*’On-supplied’ means you’re billed for your energy indirectly – for instance through your residential community, retirement village or strata scheme.
How to apply
Retail customers: Contact your retailer (such as AGL, Energy Australia or Origin).
On-supply customers: You can apply online, by email or by post.
Online:
- Check that you meet the eligibility requirements for the rebate.
- Apply online (this link opens in a new window).
- Log in to MyServiceNSW (or register for an account).
- Click on ‘Services’ in the row of options.
- Click on ‘NSW Energy Rebates’.
- Click the box next to ‘I agree to the Terms and Conditions’ and then on ‘Next’.
- Click on ‘Apply for an Energy Rebate’
- Select ‘NSW Low Income Household Rebate’ and enter the required details in the form.
- Upload your energy invoice.
- Agree to the terms and conditions, then click on ‘Submit’.
Things to keep in mind
- A household can only receive 1 NSW Low Income Household Rebate each financial year.
- The rebate is only applied to your principal place of residence.
- Commonwealth Seniors Health Card holders are not eligible for this rebate.
Retail customers:
- You’ll receive the rebate as a credit on each quarterly energy bill, up to a total of $285/year. The amount is calculated daily from the day you call your supplier and apply.
- The energy account holder must hold one of the eligible concession cards.
- If you change energy supplier, tell them you receive the rebate, so you can continue to receive it.
On-supply customers:
- Your energy bill must have a meter reading taken after July 1 in the current financial year and be less than 3 months old.
- You’ll receive your rebate from NSW Planning and Environment as a lump sum payment of $313.50 deposited into your bank account.
- Invoices must be printed, or hand-written if:
- they have been prepared from a branded invoice book (company stamps will not be accepted)
- the supplier doesn’t have the capacity to provide printed invoices.
- You must re-apply for the rebate each financial year
- Applications for 2019-2020 close 30 June, 2020
If you’re unsure of your rebate eligibility, call 13 77 88.
What you’ll need
Retail customers:
- Your contact details.
- Your energy account details.
- Your Pensioner Concession, Centrelink Health Care or Department of Veterans’ Affairs Gold card details.
On-supply customers:
- Your contact details.
- Your energy account details.
- Your Pensioner Concession, Centrelink Health Care or Department of Veterans’ Affairs Gold card details.
- Your bank account details for electronic funds transfer (EFT).
- A copy of your latest printed (not handwritten) energy invoice showing:
- your name and address
- the most recent meter reading dates for your household.
The Low Income Household Rebate helps eligible New South Wales households cover the costs of their energy bills. It is paid once in a financial year. The application process you need to follow depends on how you receive your bill.
Who’s eligible?
You can apply for the NSW Low Income Household Rebate if:
- you’re a New South Wales resident
- you’re a customer of an energy retailer, either directly or on-supplied*
- you hold 1 of the following:
- pensioner concession card issued by the Department of Veterans’ Affairs (DVA) or Department of Human Services (DHS)
- health care card issued by the DHS, or
- DVA gold card marked with either ‘War Widow’ or ‘War Widower Pension’, or ‘Totally and Permanently Incapacitated’ (TPI) or ‘Disability Pension’ (EDA).
*’On-supplied’ means you’re billed for your energy indirectly – for instance through your residential community, retirement village or strata scheme.
How to apply
Retail customers: Contact your retailer (such as AGL, Energy Australia or Origin).
On-supply customers: You can apply online, by email or by post.
Online:
- Check that you meet the eligibility requirements for the rebate.
- Apply online (this link opens in a new window).
- Log in to MyServiceNSW (or register for an account).
- Click on ‘Services’ in the row of options.
- Click on ‘NSW Energy Rebates’.
- Click the box next to ‘I agree to the Terms and Conditions’ and then on ‘Next’.
- Click on ‘Apply for an Energy Rebate’
- Select ‘NSW Low Income Household Rebate’ and enter the required details in the form.
- Upload your energy invoice.
- Agree to the terms and conditions, then click on ‘Submit’.
Things to keep in mind
- A household can only receive 1 NSW Low Income Household Rebate each financial year.
- The rebate is only applied to your principal place of residence.
- Commonwealth Seniors Health Card holders are not eligible for this rebate.
Retail customers:
- You’ll receive the rebate as a credit on each quarterly energy bill, up to a total of $285/year. The amount is calculated daily from the day you call your supplier and apply.
- The energy account holder must hold one of the eligible concession cards.
- If you change energy supplier, tell them you receive the rebate, so you can continue to receive it.
On-supply customers:
- Your energy bill must have a meter reading taken after July 1 in the current financial year and be less than 3 months old.
- You’ll receive your rebate from NSW Planning and Environment as a lump sum payment of $313.50 deposited into your bank account.
- Invoices must be printed, or hand-written if:
- they have been prepared from a branded invoice book (company stamps will not be accepted)
- the supplier doesn’t have the capacity to provide printed invoices.
- You must re-apply for the rebate each financial year
- Applications for 2019-2020 close 30 June, 2020
If you’re unsure of your rebate eligibility, call 13 77 88.
What you’ll need
Retail customers:
- Your contact details.
- Your energy account details.
- Your Pensioner Concession, Centrelink Health Care or Department of Veterans’ Affairs Gold card details.
On-supply customers:
- Your contact details.
- Your energy account details.
- Your Pensioner Concession, Centrelink Health Care or Department of Veterans’ Affairs Gold card details.
- Your bank account details for electronic funds transfer (EFT).
- A copy of your latest printed (not handwritten) energy invoice showing:
- your name and address
- the most recent meter reading dates for your household.
